IslamicBookHub

Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: August 14, 2026
Website: https://noorbooks.store/
Support Email: Support@noorbooks.store

1. Digital Books — General Policy

Due to the nature of digital products, all sales are final once a book has been downloaded. We are unable to offer refunds after delivery, as it is not possible to “return” a digital file once it has been accessed or downloaded.

We strongly encourage you to:

  • Read the book description carefully before purchasing.
  • Contact us with any questions before placing an order.
  • Use our reading guidance service if you are unsure which title is right for you.

2. When Refunds Are Applicable

We will issue a full refund in the following circumstances:

Technical Delivery Failure

If your download link is broken, the file is corrupt, or access cannot be provided after payment, you may be entitled to a full refund or a replacement file.

Duplicate Payment

If you are charged twice for the same order due to a technical error, the duplicate payment will be refunded in full.

Payment Confirmed but No Access

If your payment is confirmed and more than 24 hours pass without a working download link, you may request a full refund.

3. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

  • You changed your mind after downloading the book.
  • You purchased the wrong title by mistake. Please review the product information carefully before purchasing or contact us for reading guidance.
  • The content did not meet subjective expectations that were not stated in the product description.
  • Your download link expired due to inactivity. Please contact us and we may provide a replacement link where appropriate.
  • Refund requests made more than 7 days after the purchase, except where applicable law requires otherwise.

4. Reading Guidance Sessions

For reading guidance sessions and plans:

  • Cancellations made 24 hours or more before a scheduled session are eligible for a full refund.
  • Cancellations made within 24 hours of the scheduled session or no-shows are non-refundable.
  • Ongoing guidance plans may be cancelled at any time, with no further charges for future months.

5. How to Request a Refund

To request a refund, please contact us at:

Support@noorbooks.store

Please include:

  • Your order ID.
  • The email address used at checkout.
  • A clear description of the issue.
  • Any supporting screenshots or evidence, especially for technical issues.

We aim to respond to refund requests within 2 business days.

Approved refunds will be processed through the original payment gateway, such as Cashfree or Razorpay, where applicable. Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.

6. Contact Us

For questions regarding refunds, digital book access, orders, or reading guidance, please contact:

NoorBooks.store
Website: https://noorbooks.store/
Email: Support@noorbooks.store

We are committed to providing a smooth and reliable digital reading experience for our customers.